What is invoicedrop.com?

Invoicedrop.com is a service run by Ibistic Technologies. It is a service which allows customers of Ibistic to receive invoices sent by e-mail from their suppliers for scanning, interpretation and verification and later handling and approval in the Ibistic Invoice System (invoice workflow solution). The supplier can send PDF or TIFF files to [company name]@invoicedrop.com. He can send more than one document in the same email and can mix both PDF and TIFF files freely. Currently one email can be as large as 50MB while each attachment cannot exceed 6,5MB. As soon as the email has been processed by the invoicedrop.com integration, the supplier will receive an email reply stating that the document has been received or an error message will occur (please see below for descriptions of possible error messages).

Document tracking

An important feature in invoicedrop.com is document tracking. Since documents pass through Ibistic before they are sent to the scanning central (for scanning, interpretation and verification), Ibistic assign an unique tracking id number to the document which is forwarded to the scanning central. This ensures advanced tracking functionalities for the single document and are tracked through the entire workflow. When a document is received from interpretation, Ibistic know the tracking id and can therefore update the document tracking with a successful receipt. If the document for some reason is rejected by the scanning central they will send structured information about this. The failure receipt is stored in invoicedrop.com and an email is automatically sent to the originator of the document.

Types of error messages

If you made a mistake sending invoices to your customer via invoicedrop.com, you will receive an email reply with an attached error description. Below is a list of possible error messages:


 
  • No attachment

CRITICAL ERROR!
This message could not be processed for the following reason: Your mail contained no attachments.

  • Multiple recipients (the mail is sent to more than one address)

CRITICAL ERROR! 
This message could not be processed for the following reason: Your mail was sent to multiple recipients. Please only use one address in the TO header. 


Note that if people want to send a copy of the mails they send to someone, they may freely use the CC field for this.

 
 


 
 
  • No deliverable attachment

CRITICAL ERROR! 
This message could not be processed for the following reason: Your mail contained no deliverable attachment. No documents from this messages will be processed. 


This means that either the input address was wrong or the file type (see how input channels are defined above). 

  • Malformed PDF

CRITICAL ERROR! 
This message could not be processed for the following reason: The attachment 'qr.png.pdf' is invalid for the following reason: Invalid pdf document. File does not start with a valid header (%PDF) No attachments from this mail will be processed. 


This happens when a document is sent as PDF but is invalid. This is an uncommon situation. 

 
 


 
 
  • Malformed TIFF

CRITICAL ERROR! 
This message could not be processed for the following reason: The attachment 'qr.png.tif' is invalid. Error details: Invalid tiff document. Invalid image file header. No documents from this messages will be processed. 


This happens when a document is sent as TIFF but is invalid. This is an uncommon situation.

  • Unsupported document type

CRITICAL ERROR! The following attachment was rejected by the OCR/interpretation service and will not be delivered: A10012601597-1211.pdf Error details: The file contains an unsupported document type. (Processed 17-01-2012 06:12:03) 

Please contact Ibistic Support if you have any questions. 
[Ibistic tracking id: e16672f6-0c17-4131-bbe0-e9ad296bcbd6] 

 
 


 
 
  • Multiple documents in one (possibly disabled) 

CRITICAL ERROR! 
The following attachment was rejected by the OCR/interpretation service and will not be delivered: A10012601597-1211.pdf Error details: The file contains multiple documents. (Processed 17-01-2012 06:12:03) 

Please contact Ibistic Support if you have any questions. 
[Ibistic tracking id: e16672f6-0c17-4131-bbe0-e9ad296bcbd6] 

  • Image quality not good enough

CRITICAL ERROR! 
The following attachment was rejected by the OCR/interpretation service and will not be delivered: A10012601597-1211.pdf Error details: The image quality of the file is not good enough for interpretation. (Processed 17-01-2012 06:12:03) 


Please contact Ibistic Support if you have any questions. 
[Ibistic tracking id: e16672f6-0c17-4131-bbe0-e9ad296bcbd6] 

 
 


 
 
  • Not all pages of the documents are included in the file

CRITICAL ERROR! 
The following attachment was rejected by the OCR/interpretation service and will not be delivered: A10012601597-1211.pdf Error details: Not all pages of the document are included in the file. (Processed 17-01-2012 06:12:03) 

Please contact Ibistic Support if you have any questions. 
[Ibistic tracking id: e16672f6-0c17-4131-bbe0-e9ad296bcbd6] 

  • Document corrupt

CRITICAL ERROR! The following attachment was rejected by the OCR/interpretation service and will not be delivered: A10012601597-1211.pdf Error details: The document is corrupt and cannot be interpreted. (Processed 17-01-2012 06:12:03) 

Please contact Ibistic Support if you have any questions. 
[Ibistic tracking id: e16672f6-0c17-4131-bbe0-e9ad296bcbd6] 

 
 


 
 
  • Other errors

CRITICAL ERROR! 
The following attachment was rejected by the OCR/interpretation service and will not be delivered: A10012601597-1211.pdf Error details: The file was rejected for other reasons. Please contact support. (Processed 17-01-2012 06:12:03) 

Please contact Ibistic Support if you have any questions. 
[Ibistic tracking id: e16672f6-0c17-4131-bbe0-e9ad296bcbd6]


 

Need help? -> Online Help Desk

Via the Ibistic Online Help Desk you will find specific information, user guides and answers to frequent asked questions regarding our services.

The support team looks forward to helping you

For further information or any other questions regarding the use of Ibistic services you can always contact our support team.